Since its founding in 1976, Acer has achieved the goal of breaking the barriers between people and technology. Globally, Acer ranks No. 2 for total PCs and notebooks. A profitable and sustainable Channel Business Model is instrumental to the company's continuing growth, while its multi-brand approach effectively integrates Acer, Gateway, Packard Bell, and eMachines brands in worldwide markets.We are currently opening vacancy for the following positions:Service Center Supervisor - East Java
(Jawa Timur - Surabaya)
Responsibilities:
- Supervise the implementation of operation plan in Acer Service Center (ASC) to be in line with SOP so as to achieve the agreed level of SLA and CSI.
- Follow up & provide the proposed recommendation to superior for decision making process on each customer complaint in order to ensure the achievement of SLA and CSI
- Coordinate & monitor service operation team (front desk, spare part warehouse and engineer) in order to provide excellence service & to achieve level of SLA and CSI
- Execute program in Service Operation function of CSI, i.e. queuing system, uniform/groom, officer development program, good environment, 5S, etc., in order to increase level of Customer Satisfaction Index (CSI)
- Set up internal meeting for Service Operation team which related to Operation of ASC in order to achieve high performance of ASC Team.
- Provide weekly report which including on case quantity (closed and waiting collection, repetitive case ), customer trend, SLA, pending status, spare part warehouse & engineer team performance to be submitted to Superior.
Requirements:
- To be placed in Surabaya
- Minimum Bachelor Degree in Information Management/Engineering/Science from reputable University
- Maximum age 35 years old
- Minimum 5 years working experience in supervisory level
- Experience in Service Center Operation in Electronic/Consumer Electronics and IT Industries
- Self motivation and initiative, combined with an analytical mind and logical/firm judgment
- Good problem solving skills
- Strong understanding of available and emerging technologies is essential
If you meet the qualification, please send your resume with recent photograph, current and expected salary, to :
hrd@acer.co.id
