Lowongan Kerja Acer Indonesia November

Acer Indonesia is a world-class branded PC vendors, designing and marketing easy, memberika IT solutions that empower people to achieve goals and improve their lives. In 2000, Acer spun-off manufacturing operations to focus on global marketing of brand-name products: desktop and mobile PCs, servers and storage, displays, peripherals, and e-business solutions for business, government, education and home users.

A vision to be the winner in the knowledge-based economy through innovative business models, and marketing of IT products and services. Mission Breaking barriers between people and technology indicates the long-term corporate vision and direction, to bridge the gap between technology and users.

We are one of the fastest growing IT Company and now we are open career opportunities to fill the position:

Acer Customer Service Center Supervisor

Responsibilities:

* Supervise the implementation of operation plan in Acer Service Center to be in line with SOP so as to achieve the agreed level of SLA and CSI.

* Follow up & provide the proposed recommendation to superior for decision making process on each customer complaint in order to ensure the achievement of SLA and CSI

* Coordinate & monitor customer service (front desk) team in order to provide excellence customer service & solution for walk in customer

* Execute program in ASC function of CSI, i.e. queuing system, uniform/groom, officer development program, good environment, etc., in order to increase level of Customer Satisfaction Index

* Set up internal meeting for ASC team which related to Operation of ASC in order to achieve high performance of ASC Team.

* Provide weekly report which including on case quantity (closed and waiting collection), customer trend, SLA and front desk, Warehouse Transit & Bench Repair team performance to be submitted to Superior.

Requirements:

* Min. Bachelor Degree in Information Management/Engineering/Science from reputable University

* Maximum 32 years old

* Minimum 5 years working experience in supervisory level

* Experience in Service Center Operation in Electronic/Consumer Electronics and IT Industries

* Self motivation and initiative, combined with an analytical mind and logical/firm judgment

* Good problem solving skills

* Strong understanding of available and emerging technologies is essential

If you meet the qualification, please send your resume with recent photograph, current and expected salary, to : hrd@acer.co.id